Buying FAQs

You can seek help by contacting the site administrator, Admin or by calling HEP’s main phone number 020 3967 5100. These contact details are at the top of the homepage on your dashboard.

HEP’s CPD package can be ordered by filling out our CPD Purchase Form. Select which training package you would like from the list of available options in the dropdown menu.

Early Years packages are available on our Early Years Packages and Events page and SEND packages are available on our SEND Packages and Events page.

After purchasing, please wait for our site administrator to enable the discounts. Please do not book any training until you can see that the 100% discount has come into effect.

When you  buy a package it is manually added to your account by the site administrator. On your dashboard, under ‘Memberships’, you will see a list of all your active memberships. These will only come into effect after you have bought a package. Please wait at least 20 minutes after ordering a training package for the discount to come into effect.

If you do not see any memberships listed and you know you have bought one or more of our packages, it may be because the site administrator has not yet activated them. If this issue persists, please contact the site administrator to let them know.

If you want us to generate an account for you, please get in touch by email or over the phone to begin the process. We will require the name of the person who will be making purchases on behalf of your school, along with your school’s name and the user’s email address. Once we have received all these details we will be able to make an account for you.

You will be notified by email when your account has been created. Check your spam folder if you don’t appear to have received this email. Follow the link in the body of the email, which will take you to our login page. You will then need to generate a password. Your unique password must be of at least ‘medium’ strength to proceed.

After you have chosen your password, copy or make a note of it so that you can use it to log in. Click on ‘Reset Password’ and then choose ‘Log in’ on the next page. This will take you to the main login page, where you can enter your password.

You might receive the following message when you try to reset your password: “Your password reset link appears to be invalid. Please request a new link below.”

If this happens, type in your email address and a password reset link will be sent to you. Check your spam folder if you do not see this email straight away.

Failing that, contact us by phone or email and a new password will be sent you. Please ensure you change this upon gaining access to your account.

You will be locked out of the site if you enter your login credentials incorrectly ten times. If this happens, please contact the site administrator to get your account unlocked.

Contact the site administrator, who will reset your details.

Your password must be of at least ‘medium’ strength in order for it to be accepted by the system. A strong password should have upper case and lower case letters, as well as numbers and symbols.

If you have contacted the site administrator to have your password reset, you will receive an email to confirm they have done so. If you have received this email without having asked for your password to be changed, please inform the site administrator immediately.

The email address associated with your account can be found under ‘Account Details’, in the menu to the left of the dashboard. This can be changed at any time, as long as the email address you replace it with isn’t already registered with a different account.

Events are organised by categories according to their audience. For example, if you are a Newly Qualified Teacher searching for professional development courses in our CPD Events catalogue, you can easily find what you are looking for under ‘NQTs’, where you can filter events by subject or even age group.

For further information about upcoming events, contact Niall Ross ([email protected]) to subscribe to our weekly and monthly updates.

If you have heard about an upcoming event but it is not listed on the website, chances are it hasn’t been published yet. Please check again at a later date, when the event has been published and is now bookable.

More information about events not listed on our website can also be obtained by contacting us directly on 020 3967 5100.

When checking out an event, make sure the quantity reflects the number of staff you intend to send. On the checkout page, you will be asked for the individual details of each delegate. Please provide the delegate’s email address in the ’email address’ field and not your own. Failing to provide a valid email address will prevent us from being able to contact the delegate about updates to the event or send important materials out ahead of the event.

You can send as many delegates as you like (unless otherwise stipulated in the event description). Events are charged per delegate: simply raise the quantity of the event in your cart to pay for multiple delegates. When you check out you will have the opportunity to provide details of all your attendees. We need these details for the attendance sheet at the event.

Please do not send delegates to training without booking first. 

You will receive an email confirming the order. In that email will be the details of your booking, along with the total cost and billing details for the purchase. Please contact us if these details are incorrect.

Your delegate will also receive a ticket to the email address provided for them at checkout.

If you would like to cancel your order, please contact us at least 24 hours before your event and the cancellation will be processed for you. Any charges incurred can also be refunded. If you do not cancel, you will be charged whether your delegate attends the event or not.

Please be aware that our web developers are working on a way of allowing users to cancel their own bookings.

Upon checking items out of your basket, the order confirmation will be sent our accounts departments, who will generate an invoice which will be sent out at a later date. For all Early Years and SEND products, you will be invoiced by the borough of Haringey, while everything else is payable to HEP.

Please get in touch with us if you believe there is an error on your invoice.

Coupon codes can be applied to an order during checkout. Copy/paste or enter the code into the field underneath ‘Have a Promotional Code’. Click ‘Apply Coupon’ and the discount will automatically be applied to the total cost in your basket.

HEP members are entitled to the following discounts on training:

Full-day courses: £45 off

Half-day courses: £35 off

You will receive an email towards the end of the academic year reminding you of the lapse date and what you must do to renew. You can choose to renew your membership by purchasing it again or you can simply let it lapse.

Certain events are only available if you are a HEP member or have purchased a specific package. Please look for our products online or get in touch with us directly for more information about our traded offer.